1- GENERAL INFORMATION

1.1- The website https://freed.tools/ is operated by FREED, a company providing consulting services in service design and user experience, and marketing related products.

1.2- This website disseminates content, offers services, and markets products, and the information contained herein does not constitute advice or counsel on the matters discussed. The user is responsible for independently verifying the published data.

1.3- FREED is committed to maintaining the trust of the users of this website and declares that:

  • it does not collect, sell, rent, or trade email lists or any data with other companies and businesses;
  • this Privacy Policy will provide detailed information on why personal information is collected from users and how it is used, the limited conditions under which it may be disclosed to others, and how it is kept secure.

2- ACCEPTANCE OF THE PRIVACY POLICY

2.1- By visiting this website, purchasing or contracting any of the products or services offered, or making use of the published information, the user accepts the Privacy Policy established on this page.

2.2- The user must carefully read the Privacy Policy before using this website. If they do not agree with it, they should not access the pages or use the services of https://freed.tools/.

2.3- The Privacy Policy applies to all users of the website, whether visitors, suppliers, customers, merchants, and/or content collaborators.

2.4- The user's acceptance of the Privacy Policy implies the acceptance of the collection and use of their personal data, as described in this Privacy Policy. Therefore, a user who does not agree with what is established herein should not use this website.

3- DATA COLLECTION

3.1- This website collects contact information such as:

  • first and last name,
  • postal address,
  • zip code,
  • email,
  • phone number,
  • social media account names.

3.2- This personal data is provided voluntarily by the user through:

  • A subscription field to receive information.
  • The contact form.
  • Sending an email to FREED.
  • The process of purchasing a product or service.

3.3- Such data will be used by FREED exclusively to:

  • Respond to your inquiries, concerns, and comments.
  • Process the shipment of your orders and purchases.
  • Manage returns, exchanges, and/or refunds.
  • Inform about the products and services offered by this website (provided the user has requested it through a subscription).

3.4- This website does not collect specific information about payment methods such as passwords, security codes, identification numbers, etc., being able to exclusively know which type of payment the user selected among the alternatives available on this website.

3.5- The FREED website uses automatic data collection tools. This includes traffic and usage behavior data such as the type of browser used, language, originating IP address, access times, etc.

3.6- Such data is not individualized but is measured globally to understand trends and not the individual behavior of a user.

3.7- FREED is not responsible for the operation of such tools as they are developed by external providers.

This Privacy Policy does not cover links within this website that direct to other websites. Such sites are governed by their own privacy policies, therefore, if the user has doubts about how a site uses their information, they should check that site's privacy statement.

5- SECURITY

5.1- FREED is committed to taking precautions to protect the information of users who use this website. Therefore, when a user submits confidential information through this website, it is protected both in online and offline processes.

5.2- All information is encrypted and transmitted securely. This can be verified by the user by looking for the security icon (a padlock) and the "https" prefix at the beginning of this website's address in their internet browser's address bar.

5.3- The protection of confidential information offline means that only FREED employees and collaborators who need the data to perform a specific job (e.g., billing, dispatch, or customer service) have access to personal identification.

6- SHARING OF PERSONAL DATA

6.1- FREED only forwards user data to third parties to fulfill the objectives of:

  • delivering a service,
  • dispatching products,
  • processing payments, and
  • conducting communication and marketing campaigns.

6.2 Logistics providers, payment processors, etc., may access such data.

6.3 For marketing purposes, Shopify's Facebook channel functionality is activated. This will result in the exchange of user data between both platforms, but only for the purpose of creating segmented advertising campaigns for different user groups. FREED is only a client of the marketing tools and commits to being aware of Facebook's Advertising Policies, but is not responsible for their scope. The user can consult these policies and decide whether to provide their personal data through the contact and service/product contracting forms available on the FREED website.

6.4- User data may be transferred to a third country, different from where FREED and/or the user are located.

7- CHANGES TO THIS PRIVACY POLICY

7.1- The user can review the most updated version of the Privacy Policy at any time on this page.

7.2- FREED reserves the right to update, modify, or replace any part of this Privacy Policy by posting updates and changes on this page.

7.3- It is the user's responsibility to periodically review this website for changes. Continued use of or access to this website and its services after the posting of any changes to this Privacy Policy implies acceptance of those changes.

7.4- Any new features or tools added to this website will also be subject to this Privacy Policy.